We’re here to help

Your questions answered.

FAQS

 

Below you will find answers to the questions we get asked the most about our services.
Individuals will be required to pay via Credit Card (Visa, Mastercard only) at the time they submit their Police Check request. Companies have the choice to be invoiced at the end of each month, or they can pay individually for each check via Credit Card.
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Results are sent electronically so that you have instant access to your information, and to allow you the option of printing hard copies or passing on the information electronically
If you wish to cancel your order and obtain a refund,  please email [email protected].   Unfortunately if we have submitted the order to Australian Criminal Intelligence Commission (ACIC) for processing we will be unable to give a refund.  
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Your Police Check is valid as at the date the report is issued. It is the discretion of the organisation with whom you are applying for employment as to how long after the report date they will accept the police check
The purpose field must included
  • position title, occupation, volunteer role
  • proposed place of work (type of workplace or industry)
  • location of the role (town and state/territory)
Acronyms must not be used – except for the state/territory. Example: Case worker, Youth Housing Facilities, Canberra, ACT. Example: volunteer in canteen, St Bebes, Canberra, ACT You will also need to select a statement that best describes the role you are applying for:
  • supervised contact with vulnerable people
  • unsupervised contact with vulnerable people
  • no contact with vulnerable people
Vulnerable groups means: a child, an adult who is disadvantaged or in need of special care, support or protection because of age or disability.  
If you believe that the result of your Australian National Police Check is incorrect, you are able to dispute the results released by emailing [email protected]  detailing the reason for the dispute and include any documentation to support your claim. We will contact ACIC to have the result investigated by the relevant Police Agency and notify you when an outcome is reached.
The ACIC has confirmed that the targeted timeframe for returning a check result is still 15 business days (maximum) and have highlighted they are currently focused on completing the outstanding checks. To retrieve your National Police Check history records, the police computer system tries to find any records in the police database that belong to you. Sometimes the computer is unable to make all of the decisions automatically. In this case, the system refers your check for manual (human) review, by the police NOT Precise Background Services. The computer uses your name, sex and date of birth to try to identify which records (if any) belong to you. Sometimes your details might be similar to someone else in the database who does have records. If any records are found that could belong to you (or someone whose details are similar to yours), the system might not be able to automatically assign these records. To make sure this is done correctly, police will manually vet these records to make sure you get the right result. We understand that this is frustrating, especially if you need your check urgently.
Results are sent electronically so that you have instant access to your information, and to allow you the option of printing hard copies or passing on the information electronically
If you wish to cancel your order and obtain a refund,  please email [email protected].   Unfortunately if we have submitted the order to Australian Criminal Intelligence Commission (ACIC) for processing we will be unable to give a refund.  
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Individuals will be required to pay via Credit Card (Visa, Mastercard only) at the time they submit their Police Check request. Companies have the choice to be invoiced at the end of each month, or they can pay individually for each check via Credit Card.
Your Police Check is valid as at the date the report is issued. It is the discretion of the organisation with whom you are applying for employment as to how long after the report date they will accept the police check
The purpose field must included
  • position title, occupation, volunteer role
  • proposed place of work (type of workplace or industry)
  • location of the role (town and state/territory)
Acronyms must not be used – except for the state/territory. Example: Case worker, Youth Housing Facilities, Canberra, ACT. Example: volunteer in canteen, St Bebes, Canberra, ACT You will also need to select a statement that best describes the role you are applying for:
  • supervised contact with vulnerable people
  • unsupervised contact with vulnerable people
  • no contact with vulnerable people
Vulnerable groups means: a child, an adult who is disadvantaged or in need of special care, support or protection because of age or disability.  
If you believe that the result of your Australian National Police Check is incorrect, you are able to dispute the results released by emailing [email protected]  detailing the reason for the dispute and include any documentation to support your claim. We will contact ACIC to have the result investigated by the relevant Police Agency and notify you when an outcome is reached.
The ACIC has confirmed that the targeted timeframe for returning a check result is still 15 business days (maximum) and have highlighted they are currently focused on completing the outstanding checks. To retrieve your National Police Check history records, the police computer system tries to find any records in the police database that belong to you. Sometimes the computer is unable to make all of the decisions automatically. In this case, the system refers your check for manual (human) review, by the police NOT Precise Background Services. The computer uses your name, sex and date of birth to try to identify which records (if any) belong to you. Sometimes your details might be similar to someone else in the database who does have records. If any records are found that could belong to you (or someone whose details are similar to yours), the system might not be able to automatically assign these records. To make sure this is done correctly, police will manually vet these records to make sure you get the right result. We understand that this is frustrating, especially if you need your check urgently.
Individuals will be required to pay via Credit Card (Visa, Mastercard only) at the time they submit their Police Check request. Companies have the choice to be invoiced at the end of each month, or they can pay individually for each check via Credit Card.
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Results are sent electronically so that you have instant access to your information, and to allow you the option of printing hard copies or passing on the information electronically
If you wish to cancel your order and obtain a refund,  please email [email protected].   Unfortunately if we have submitted the order to Australian Criminal Intelligence Commission (ACIC) for processing we will be unable to give a refund.  
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Your Police Check is valid as at the date the report is issued. It is the discretion of the organisation with whom you are applying for employment as to how long after the report date they will accept the police check
The purpose field must included
  • position title, occupation, volunteer role
  • proposed place of work (type of workplace or industry)
  • location of the role (town and state/territory)
Acronyms must not be used – except for the state/territory. Example: Case worker, Youth Housing Facilities, Canberra, ACT. Example: volunteer in canteen, St Bebes, Canberra, ACT You will also need to select a statement that best describes the role you are applying for:
  • supervised contact with vulnerable people
  • unsupervised contact with vulnerable people
  • no contact with vulnerable people
Vulnerable groups means: a child, an adult who is disadvantaged or in need of special care, support or protection because of age or disability.  
If you believe that the result of your Australian National Police Check is incorrect, you are able to dispute the results released by emailing [email protected]  detailing the reason for the dispute and include any documentation to support your claim. We will contact ACIC to have the result investigated by the relevant Police Agency and notify you when an outcome is reached.
The ACIC has confirmed that the targeted timeframe for returning a check result is still 15 business days (maximum) and have highlighted they are currently focused on completing the outstanding checks. To retrieve your National Police Check history records, the police computer system tries to find any records in the police database that belong to you. Sometimes the computer is unable to make all of the decisions automatically. In this case, the system refers your check for manual (human) review, by the police NOT Precise Background Services. The computer uses your name, sex and date of birth to try to identify which records (if any) belong to you. Sometimes your details might be similar to someone else in the database who does have records. If any records are found that could belong to you (or someone whose details are similar to yours), the system might not be able to automatically assign these records. To make sure this is done correctly, police will manually vet these records to make sure you get the right result. We understand that this is frustrating, especially if you need your check urgently.
Results are sent electronically so that you have instant access to your information, and to allow you the option of printing hard copies or passing on the information electronically
If you wish to cancel your order and obtain a refund,  please email [email protected].   Unfortunately if we have submitted the order to Australian Criminal Intelligence Commission (ACIC) for processing we will be unable to give a refund.  
PBS is subject to data security protocols imposed by the Australian Criminal Intelligence Commission (ACIC) – we are an accredited agency of ACIC. Personal information is highly sensitive and in accordance with Australian Privacy Principles, PBS collects, uses, retains and discloses information according to law. Data is encrypted when transmitted and stored. This means the data cannot be read. Access to PBS systems is subject to two factor authentication requirements. This means users must create their own passwords, subject to password rules AND these passwords are not known or available to anyone else. PBS systems are independently tested by an international IT security organisation called Trustwave. These tests are designed to penetrate PBS platforms. Trustwave have been unable to penetrate our environment. These facts mean your data is managed securely.  
As required by the Australian Criminal Intelligence Commission (ACIC), a minimum of four ID documents must be provided from the following categories. See the below table for what ID documents are accepted:
  • 1 x Commencement of Identity
  • 1 x Primary Use in the Community
  • 2 x Secondary Use in the Community
  • 1 x Self Captured Photo 
ID Documentation to include the following information:
  • Full name
  • Date of birth
  • Photograph
If none of these documents contains a photograph, you must submit a passport style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993. If ID documents you are using are in a former name, evidence of the name change must be included in addition to the four ID documents. These can include:
  • Change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
  • An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Identity Document (1x)
  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired)
  • Australian visa current at time of entry to Australia as a resident or tourist (* A Visa Entitlement Verification Online (VEVO) record may be provided. If you are a New Zealand citizen on a Special Category Visa, you can request your VEVO details from the Department of   Home Affairs via their website)
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enroll in services
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
  • certificate of evidence of resident status.
  • Australian Citizenship Certificate.
  Primary Use in the Community Document (1x)
  • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
  Secondary Use in the Community Document (2x)
  • certificate of identity issued by DFAT
  • document of identity issued by DFAT
  • convention travel document secondary (United Nations) issued by DFAT
  • foreign government issued documents (for example, drivers licence)
  • current Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence
  • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
  • consular photo identity card issued by DFAT
  • photo identity card issued to an officer by a police force
  • photo identity card issued by the Australian Defence Force
  • photo identity card issued by the Australian Government or a state or territory government (this may take the form of a Working with Children or Vulnerable People card or a government issued occupational licence)
  • Aviation Security Identification Card
  • Maritime Security Identification card
  • credit reference check
  • Australian secondary or tertiary student photo identity document
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card, credit card or bank statement (without recording the payment card number/s)
  • state/territory government rates assessment notice or Australian Taxation Office assessment notice
  • Australian utility bill showing name and address
  • Australian Private Health Insurance Card
  • Australian Trade Association card.
 
Our National Police History Checks for individuals are $65+gst For Employers, Organisations & Recruiters our corporate rates are from $45.00 (subject to volume), please contact us for a quote.
Precise Background Services National Police Check is ACIC accredited and will detail all disclosable criminal history entries that are recorded for an individual in any Australian police agency.  All Australian National Police Checks are: • Recorded in compliance with spent conviction legislation • Include any current pending charges that have been initiated by the police • May include traffic convictions. ACIC and police agencies work together to deliver the Service, aiming to process 95% of police checks within 10 business days, noting that: 70% of all checks are completed within 1-2 business day 25% are completed within 10 business days as they’ve been referred to one or more police agencies because an individual’s name is similar to a person of interest. 5% may take 15 business days or more (depending on the complexity of the check). Please note that neither you or Precise can predict if your check will be delayed and as such, we suggest you place your order at least 10 business days before you require your result.
Individuals will be required to pay via Credit Card (Visa, Mastercard only) at the time they submit their Police Check request. Companies have the choice to be invoiced at the end of each month, or they can pay individually for each check via Credit Card.
Your Police Check is valid as at the date the report is issued. It is the discretion of the organisation with whom you are applying for employment as to how long after the report date they will accept the police check
The purpose field must included
  • position title, occupation, volunteer role
  • proposed place of work (type of workplace or industry)
  • location of the role (town and state/territory)
Acronyms must not be used – except for the state/territory. Example: Case worker, Youth Housing Facilities, Canberra, ACT. Example: volunteer in canteen, St Bebes, Canberra, ACT You will also need to select a statement that best describes the role you are applying for:
  • supervised contact with vulnerable people
  • unsupervised contact with vulnerable people
  • no contact with vulnerable people
Vulnerable groups means: a child, an adult who is disadvantaged or in need of special care, support or protection because of age or disability.  
If you believe that the result of your Australian National Police Check is incorrect, you are able to dispute the results released by emailing [email protected]  detailing the reason for the dispute and include any documentation to support your claim. We will contact ACIC to have the result investigated by the relevant Police Agency and notify you when an outcome is reached.
The ACIC has confirmed that the targeted timeframe for returning a check result is still 15 business days (maximum) and have highlighted they are currently focused on completing the outstanding checks. To retrieve your National Police Check history records, the police computer system tries to find any records in the police database that belong to you. Sometimes the computer is unable to make all of the decisions automatically. In this case, the system refers your check for manual (human) review, by the police NOT Precise Background Services. The computer uses your name, sex and date of birth to try to identify which records (if any) belong to you. Sometimes your details might be similar to someone else in the database who does have records. If any records are found that could belong to you (or someone whose details are similar to yours), the system might not be able to automatically assign these records. To make sure this is done correctly, police will manually vet these records to make sure you get the right result. We understand that this is frustrating, especially if you need your check urgently.